Order Cancellation

Cancellation by User

1. 1.Orders may be cancelled only prior to dispatch/shipment, subject to the cancellation window displayed on the product page or order summary page.
2. 2.Once an order has been shipped or handed over to a logistics partner, cancellation shall not be permitted.
3. 3.Post-shipment, Users may initiate a return request only if the product is eligible for return under this Policy.

Cancellation by Seller

Sellers may cancel orders due to:

1. 1.product unavailability or stock mismatch;
2. 2.pricing or listing errors;
3. 3.inability to deliver to the specified address;
4. 4.suspected fraud, misuse, or unlawful activity; or
5. 5.force majeure events.

In such cases, the full amount paid shall be refunded in accordance with Section 7 (Refunds) of this Policy.

Returns — General Principles

Returns are not automatic and are accepted only for eligible products and permitted reasons. All returns are subject to:

1. 1.Seller verification;
2. 2.quality and condition checks; and
3. 3.compliance with instructions issued through the Platform.

Products returned in a used, altered, incomplete, damaged (unless originally defective), or unsaleable condition may be rejected, and no refund shall be issued.

Platform Display of Returnable / Non-Returnable Status

The returnability, replaceability, or non-returnability of a product shall be clearly displayed on the product detail page, checkout page, or order summary page, as applicable.

Users acknowledge and agree that:

1. 1.return eligibility is product-specific and Seller-specific;
2. 2.the status displayed at the time of purchase shall be final and binding, subject to applicable law; and
3. 3.Zestfindz acts solely as a facilitation platform and does not independently determine return eligibility.

Products expressly marked as "Non-Returnable", "Final Sale", "Clearance", or similar designation shall not be eligible for return or refund, except where:

1. 1.the product is received damaged, defective, expired, or materially different; or
2. 2.return is mandated by applicable law.

Product-Wise Return & Refund Eligibility Matrix

Proof of Damage, Defect or Wrong Product

Where a User reports that a product is damaged, defective, expired, missing parts, or materially different, Zestfindz or the Seller may require supporting evidence, including:

1. 1.clear photographs of the product and packaging; and/or
2. 2.short videos demonstrating the issue.

Such images or videos shall be:

1. 1.requested solely for verification, quality checks, fraud prevention, and dispute resolution;
2. 2.shared only with the relevant Seller, logistics partner, or service provider on a need-to-know basis; and
3. 3.processed in accordance with Zestfindz's Privacy Policy.

Failure to submit the requested images or videos within the specified timeframe may result in rejection or delay of the return, replacement, or refund request.

Submission of false, manipulated, or misleading evidence may be treated as misuse or fraud and may lead to rejection of claims or account action.

Images or videos submitted for verification shall be retained only for the minimum period necessary to process the request, prevent fraud, or comply with legal obligations, after which they shall be deleted or anonymised in accordance with applicable data protection laws.

Replacements

Replacement may be offered only where expressly permitted and subject to product availability and Seller approval. Where replacement is not feasible, refund eligibility shall be assessed in accordance with this Policy.

Refunds

Mode of Refund

Refunds shall be processed to:

1. 1.the original payment method used; or
2. 2.the ZestCoins Wallet, only with the explicit and informed consent of the User.

Refund Timelines

Refunds shall be initiated after:

1. 1.confirmation of pre-shipment cancellation; or
2. 2.receipt and verification of returned products.

Actual credit timelines depend on banks, payment gateways, or financial institutions.

Fees

Shipping, handling, or convenience fees may be non-refundable unless Seller fault is established or required by law.

Treatment of Cashback, Promotional Credits and ZestCoins

Any cashback, promotional credit, reward, or benefit (including ZestCoins) issued, applied, or credited in connection with an order is purely promotional in nature and does not constitute money, consideration, or payment. In the event of cancellation, return, or refund of an order, the User expressly acknowledges and agrees that:

1. a)any cashback or promotional benefit credited but not utilised shall stand automatically reversed;
2. b)any cashback or promotional benefit already utilised shall be deducted, adjusted, or recovered from the refundable amount; and
3. c)where cashback has been partially utilised, the refund amount shall be reduced to the extent of such utilisation, and no additional or separate refund shall be payable.

Cashback, promotional credits, or ZestCoins shall not form part of the refundable amount and shall not be refunded in cash, bank transfer, wallet, or any other monetary mode, except where expressly mandated under applicable law. Zestfindz reserves the right to withhold, reverse, claw back, or forfeit any cashback or promotional benefit in cases of cancellation, return, refund, suspected fraud, misuse, policy abuse, or violation of Platform terms.

Cashbacks & Promotional Benefits (Including ZestCoins)

Nature of Cashbacks

Cashbacks, including credits issued as ZestCoins, are promotional benefits offered at the sole discretion of Zestfindz or the relevant Seller, subject to the specific terms and conditions of the applicable promotional campaign. Cashbacks are not legal tender, have no cash value, and cannot be transferred, assigned, encashed, or withdrawn.

Credit of Cashback

1. a)Eligible cashback amounts shall be credited only to the ZestCoins Wallet of the User.
2. b)Cashback credits shall be issued after successful completion of the eligible transaction, and, where applicable, after the expiry of the return or cancellation window.
3. c)Cashback shall not be credited where an order is cancelled, returned, or refunded, unless expressly stated otherwise under the applicable promotional offer terms.

Effect of Cancellation, Return, or Refund

1. a)Where an order in respect of which cashback has been credited is subsequently cancelled, returned, or refunded (in whole or in part), the corresponding cashback amount shall be:
   1. i)automatically reversed, if unused; or
   2. ii)adjusted against the refund amount, if already utilised.
2. b)Where cashback has been partially utilised, the refund amount may be reduced to the extent of such utilisation.

Validity and Expiry

1. a)Cashback credited as ZestCoins shall be valid for a period of 90 days (3 months) from the date of credit, unless a different validity period is expressly communicated at the time of issuance.
2. b)Upon expiry, unutilised cashback shall automatically lapse without any further notice and shall not be eligible for extension, refund, revalidation, or re-credit.

Usage Restrictions

1. a)Cashback may be redeemed only for eligible purchases made on the Platform, subject to minimum order value, product-specific, or Seller-specific restrictions, if any, as displayed on the Platform.
2. b)Cashback cannot be used to purchase gift cards, exchanged for cash, transferred to any third party, or combined with other promotional offers unless expressly permitted.

No Right or Entitlement

Cashbacks do not create any vested right, entitlement, or recurring benefit in favour of the User. Zestfindz reserves the right to modify, suspend, or withdraw any cashback programme at any time, subject to applicable law.

Fraud, Misuse & Abuse

Zestfindz reserves the right to withhold, reverse, or forfeit cashback benefits in cases of suspected fraud, misuse, policy abuse, or violation of Platform terms, after providing reasonable notice to the User where required under applicable law.

Misuse, Fraud & Return Abuse

Zestfindz reserves the right to monitor return and refund behaviour and to refuse service, returns, or refunds in cases of excessive, abusive, or fraudulent activity.

Role of Zestfindz

1. 1.Zestfindz acts solely as a marketplace intermediary;
2. 2.Sellers are solely responsible for product quality and return/refund decisions;
3. 3.Facilitation by Zestfindz does not amount to endorsement, warranty, or guarantee.

Governing Law & Jurisdiction

This Policy shall be governed by the laws of India. Courts at MEDCHAL-MALKAJGIRI, TELANGANA shall have jurisdiction, subject to applicable consumer protection laws.

Policy Updates

ZESTFINDZ reserves the right to modify this Policy at any time. Continued use of the Platform after such modification constitutes acceptance of the revised Policy.